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Kyoto · Kansai

Kyoto Station ticket pickup

Verified pickup for SmartEX. Start with JR West Midori-no-madoguchi at 1F north side near Central Gate as shown on the official station map.

PRIMARY LOCATION1F north side near Central Gate as shown on the official station map
METHODcounter
HOURS06:30-21:00

30-second route

Check the gate side before you move.

  1. Confirm whether your selected option is inside or outside the ticket gates.
  2. Go to 1F north side near Central Gate as shown on the official station map.
  3. Look for JR West Midori-no-madoguchi.
  4. Select SmartEX and prepare the items listed below.

Reservation service

SmartEX

counter
Where
JR West Midori-no-madoguchi — 1F north side near Central Gate as shown on the official station map
Hours
06:30-21:00
Bring
16-digit pickup code; SmartEX login password; payment card if staff request it
Pickup window
From one month before boarding
Watch for
Use a main JR West counter that handles EX pickup; QR-only pickup is not accepted at a counter

Same-day note: Ticket sales begin at 10:00 one month before travel

Official sources Station and machinePickup rules

Evidence status

The current station page confirms EX and 5489 pickup and present hours, while the September 2025 English map marks the Hachijo-side Rail Pass collection and purchase point.

Official sources checked: 2026-08-24. Recheck the official links before travel because hours and machine availability can change.