Shin-Yamaguchi Station Ticket Pickup Guide

PRIMARY LOCATIONShinkansen Gate ticket-machine area

METHODvending machine

HOURS05:30-23:30

30-second route

Check the gate side before you move.

Confirm whether your selected option is inside or outside the ticket gates.
Go to Shinkansen Gate ticket-machine area.
Look for JR West Midori reserved-seat ticket vending machine.
Select SmartEX / JR-WEST ONLINE TRAIN RESERVATION (5489) and prepare the items listed below.

Reservation service

vending machine

Where: JR West Midori reserved-seat ticket vending machine — Shinkansen Gate ticket-machine area
Hours: 05:30-23:30
Bring: Pickup QR or 16-digit code; SmartEX login password; payment card if staff request it
Pickup window: From three days before boarding
Watch for: Up to four reservations can be printed at a machine and pickup must finish before boarding

Same-day note: Machine pickup may fail on the day of membership registration

Official sources Station and machine Pickup rules

Reservation service

vending machine

Where: JR West Midori reserved-seat ticket vending machine — Shinkansen Gate ticket-machine area
Hours: 05:30-23:30
Bring: Physical payment card plus reservation number or QR; authentication number
Pickup window: Until the first day of ticket validity
Watch for: Some products require a passport and pickup after the first validity day is generally unavailable

Same-day note: Receipt only by the person who made the reservation

Official sources Station and machine Pickup rules

Shin-Yamaguchi marks Eki-net unavailable but confirms EX and 5489 receipt at the Shinkansen Gate machines from 05:30 to 23:30.

Official sources checked: 2026-08-24. Recheck the official links before travel because hours and machine availability can change.