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Tokyo Station ticket pickup

Verified pickup for JAPAN RAIL PASS. Start with JAPAN RAIL CAFE TOKYO travel information counter at GranTokyo North Tower 1F outside Yaesu Central Gate.

PRIMARY LOCATIONGranTokyo North Tower 1F outside Yaesu Central Gate
METHODcounter
HOURS09:00-16:00

30-second route

Check the gate side before you move.

  1. Confirm whether your selected option is inside or outside the ticket gates.
  2. Go to GranTokyo North Tower 1F outside Yaesu Central Gate.
  3. Look for JAPAN RAIL CAFE TOKYO travel information counter.
  4. Select JAPAN RAIL PASS and prepare the items listed below.

Reservation service

JAPAN RAIL PASS

counter
Where
JAPAN RAIL CAFE TOKYO travel information counter — GranTokyo North Tower 1F outside Yaesu Central Gate
Hours
09:00-16:00
Bring
Original passport and original Exchange Order
Pickup window
From one month before the chosen use date and within three months of Exchange Order issue
Watch for
The traveler must satisfy Temporary Visitor eligibility and the Exchange Order type cannot be changed

Same-day note: Allow extra time when the counter is busy

Official sources Station and machinePickup rulesOfficial service

Evidence status

JAPAN RAIL CAFE beside the Yaesu Central Gate gives a current counter location and staffed hours for pass exchange, while official pass rules identify the passport and Exchange Order needed.

Official sources checked: 2026-08-24. Recheck the official links before travel because hours and machine availability can change.