Pick up before you board
A station-by-station guide to where reserved tickets can be collected, which service each machine supports, what to bring, and when it closes.
Station finder
Showing all 23 verified stations
Tokyo, Tokyo
Full detailJAPAN RAIL CAFE beside the Yaesu Central Gate gives a current counter location and staffed hours for pass exchange, while official pass rules identify the passport and Exchange Order needed.
Official sources checked 2026-08-24
Narita, Chiba
Full detailThe JR EAST Travel Service Center is identified on B1F beyond the JR and Keisei gates, with current daily hours and official confirmation that pass and ticket pickup is handled there.
Official sources checked 2026-08-24
Tokyo, Tokyo
Full detailCurrent JR Central hours distinguish the Shinkansen North ticket office from the supported reserved-seat machines at the North and South sides, and SmartEX publishes the pickup credentials and timing.
Official sources checked 2026-08-24
Yokohama, Kanagawa
Full detailThe Shinkansen East ticket office and supported reserved-seat machine have current hours, and SmartEX separately confirms the code, password, machine and counter rules.
Official sources checked 2026-08-24
Kyoto, Kyoto
Full detailThe current station page confirms EX and 5489 pickup and present hours, while the September 2025 English map marks the Hachijo-side Rail Pass collection and purchase point.
Official sources checked 2026-08-24
Osaka, Osaka
Full detailCurrent station information names the East Ticket Plaza, transfer-gate machines and two pickup machines with separate hours; the April 2025 map marks Rail Pass and 5489 facilities.
Official sources checked 2026-08-24
Kobe, Hyogo
Full detailShin-Kobe's live station listing confirms both pickup services and 05:30-23:40 machine hours; its official map places the marked machines on 2F outside Central Gate.
Official sources checked 2026-08-24
Akashi, Hyogo
Full detailNishi-Akashi names its Central and East Gate machines directly and gives 05:30-23:00 hours for both EX and 5489 collection.
Official sources checked 2026-08-24
Himeji, Hyogo
Full detailHimeji identifies three usable machine groups—Central, East and the 2F Shinkansen transfer gate—with common 05:30-23:00 hours.
Official sources checked 2026-08-24
Aioi, Hyogo
Full detailAioi distinguishes the outside ticketing-area machines from the inside-gate group and confirms both EX and 5489 receipt.
Official sources checked 2026-08-24
Hiroshima, Hiroshima
Full detailThe current station page separates Shinkansen, transfer and central ticket-machine hours and confirms both EX and 5489 pickup; the official English map supplies the gate layout.
Official sources checked 2026-08-24
Okayama, Okayama
Full detailOkayama's Central Gate machines run 04:50-23:50, with the same live page explicitly marking EX and 5489 pickup as available.
Official sources checked 2026-08-24
Kurashiki, Okayama
Full detailShin-Kurashiki's official map places the Machine Plus on 2F outside the conventional-line gate beside the station office; the live page lists 04:30-23:20 operation.
Official sources checked 2026-08-24
Fukuyama, Hiroshima
Full detailFukuyama's official map places the outside machine group on 1F beside Central Gate and the ticket office; the live page gives 04:30-23:40 hours.
Official sources checked 2026-08-24
Onomichi, Hiroshima
Full detailShin-Onomichi's official map places the Machine Plus on 2F outside Central Gate toward the North Exit, while the live page confirms 05:50-23:50 service.
Official sources checked 2026-08-24
Mihara, Hiroshima
Full detailMihara names the conventional-line entrance machine group and keeps it available from 05:10 to midnight for EX and 5489 receipt.
Official sources checked 2026-08-24
Higashihiroshima, Hiroshima
Full detailHigashihiroshima's map fixes the EX/5489 machine beside the station office outside Central Gate, and the current listing gives 06:00-23:30 hours.
Official sources checked 2026-08-24
Iwakuni, Yamaguchi
Full detailShin-Iwakuni's August 2026 map places the marked machine beside the station office outside Central Gate; the live listing confirms service until 23:00.
Official sources checked 2026-08-24
Shunan, Yamaguchi
Full detailTokuyama's Shinkansen Gate machines are listed from 06:00 to 23:30 and explicitly support collection of both EX and 5489 reservations.
Official sources checked 2026-08-24
Yamaguchi, Yamaguchi
Full detailShin-Yamaguchi marks Eki-net unavailable but confirms EX and 5489 receipt at the Shinkansen Gate machines from 05:30 to 23:30.
Official sources checked 2026-08-24
Sanyo-Onoda, Yamaguchi
Full detailAsa uniquely notes a pickup-only machine as well as Machine Plus at the Shinkansen Gate, with current service from 05:30 to 23:00.
Official sources checked 2026-08-24
Shimonoseki, Yamaguchi
Full detailShin-Shimonoseki's Shinkansen Gate machine group operates 05:20-23:20 and is marked for both EX and 5489 receipt.
Official sources checked 2026-08-24
Kitakyushu, Fukuoka
Full detailKokura's JR West Shinkansen Gate machines run 05:30-23:30 and are explicitly available for EX and 5489 pickup.
Official sources checked 2026-08-24
Only stations with enough official evidence to answer location, supported reservation service, pickup method, hours, and required items are shown. Three researched stations remain excluded until their gaps are resolved.